Draft. These terms are written in plain language and are pending review by a Malaysian lawyer. If anything here matters to a decision you are making, ask us and we will confirm it in writing.
What we collect
When you contact us: your name, business name, phone number and email, plus whatever you write in the message.
When you subscribe to the newsletter: your email address, and which page you subscribed from.
When you register a business with us: your name, the business name, its address and opening hours, your WhatsApp number and email, the products or services you list, your social media accounts, and any photos or logo you upload. We ask for this so we can build your website, and we use it for nothing else.
When you visit: anonymous, aggregated analytics. We do not use advertising cookies or track you across other sites.
Why we collect it
To reply to you, to provide the service you asked for, and to send the newsletter you opted into. Nothing else.
If you are a seller, partner or trainee
When you register as a seller or partner we hold your name, email, phone number, country, payout details and business registration number, so we can approve you, pay you and meet our own record-keeping duties.
The seller portal, Ruuno Leads and Ruuno Training record what you do in them: customers credited to you, payouts, searches, businesses you contacted, pipeline stages, link taps, training progress and exam results. Management uses this to run the programme, verify commission and the leaderboard, and decide on approvals. Other sellers see only names and counts on the leaderboard, never your customers or notes.
Business listings in Ruuno Leads come from public sources (public map listings and websites). They are used only to offer those businesses a Ruuno website. A business owner who does not want to be contacted can tell us on WhatsApp and we will exclude them.
Who else sees it
Enquiry details are stored in Google Sheets, and newsletter subscriptions in Brevo. Registration forms, including any photos, are stored in Supabase, on servers in Singapore. Payments are processed by Razorpay Curlec. All of them are processors acting on our instructions.
We do not sell your data, and we do not share it with anyone else for marketing.
Your rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email hello@ruuno.co and we will action it.
Photos and other material you send us for your website are kept while you are a customer, and for 90 days after you cancel, in case you come back or want a copy. After that they are deleted.
Every newsletter has an unsubscribe link, and the newsletter uses double opt-in, so you will never be added without confirming.