Draft. These terms are written in plain language and are pending review by a Malaysian lawyer. If anything here matters to a decision you are making, ask us and we will confirm it in writing.
Who you are dealing with
This service is provided by RUUNO TECH LAB, a sole proprietorship registered in Malaysia, registration number 202603239141 (NS0327477-P). Trading as Ruuno.
Contact us at hello@ruuno.co or on WhatsApp at +60 19-335 5150. Your agreement is with Ruuno Tech Lab, not with any salesperson or partner who introduced you.
What we provide
A website that we design, build and host for you, and support over WhatsApp during working hours. The standard plan covers the pages agreed at signup and ongoing content updates.
The first month is free and carries no commitment. Billing starts in month two at RM49.90 per month and runs for a minimum of 12 paid months, unless a different plan was agreed in writing.
How the build works
You send your materials, we design and build, and you see the site before anyone else does.
Three rounds of changes are included before the site goes live. A round is one batch, however many items it contains, so send everything you want changed in a single message and it counts as one.
A round covers the things you would expect: wording and text, swapping photos, colours and fonts, the order of sections, prices, opening hours and contact details.
Fixing our own mistakes never uses up a round. A typo we introduced, a broken link, or a detail we entered wrongly is us finishing the job, not a change of mind.
Starting the design again after you have approved a direction, or adding pages beyond the plan you signed up for, is new work. We will tell you before doing it, and quote it.
The seven working days run from the point where we have everything we need. The clock pauses whenever we are waiting on you, for materials or for a decision, and starts again when you come back to us. That is the only fair way to promise a date when the design is made for you rather than picked from a template.
After the third round we publish the site as it stands. That is not us downing tools: changes carry on for as long as you subscribe. What the third round ends is the waiting, not the work.
Once you are live we work to a weekly cycle. Send your changes whenever they occur to you, we gather them up, and one batch a week is done for free. Small things — new prices, a photo swap, wording, taking a few products down — are always free.
The free batch is one a week and does not roll over. A quiet week does not earn you two batches the week after; there is always one waiting for you, however long it has been.
If you need something done straight away rather than on the weekly run, we can do that for a small one-off fee that depends on how much is changing. The rates are on our pricing page. We will tell you the price first, and you can always say no and wait for the weekly batch instead, which costs nothing.
Adding a new page, a new feature or a new function is not a change, it is new work. Those are quoted as a one-off before anything is built.
What we need from you
Your content — logo, photos, text, prices and contact details — and confirmation that you have the right to use it. We cannot publish material you do not own.
Payment on time. If payment is more than 30 days late we may suspend the site, and we will tell you before we do.
Ownership
You own your content. If you purchase a domain through us, it is registered to you and transferable on request.
The templates, code and systems the site runs on remain ours, and are licensed to you for as long as you subscribe.
If you cancel
The free first month is a trial: if you do not want to continue, tell us before it ends and you owe nothing.
From your first paid month the plan runs for a minimum of 12 months. If you leave before then, you pay 50% of the months remaining. Leave in paid month four, eight months remain, and you pay the value of four.
After the 12 months it runs month to month, and you can cancel with 30 days' notice at no charge. Your site goes offline at the end of the paid period.
We say all of this before you sign, not after. If a salesperson told you otherwise, this page is what counts.
We keep your content for 90 days after cancellation so you can come back or take a copy. After that it is deleted.
If we end it
We can end the service with 30 days' notice, the same notice you can give us, and we will refund anything you have paid for time you will not receive.
We would only do that if the relationship has stopped working: abuse of our team, or demands far beyond what the plan covers. Your content stays yours and we will hand over a copy either way.
Add-ons
Marketplace links, extra pages and other add-ons are charged as listed at the time of purchase.
Limits
We work hard to keep sites online but cannot guarantee uninterrupted service. Our liability is limited to the fees you have paid us in the previous three months.
These terms are governed by Malaysian law.